Privacy Policy

At Rentesy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data of our users, including property owners, managers, tenants, and visitors to our platform. We understand that managing property involves handling sensitive information, and we take this responsibility seriously.

Information We Collect

1. Personal Information:
• Contact details (name, email, phone number, address)
• Government-issued identification for verification
• Financial information for rent processing
• Employment and income verification for tenants

2. Property Information:
• Property details and documentation
• Maintenance records and requests
• Rental agreements and lease documents
• Property photos and videos

3. Usage Information:
• Platform interaction data
• Device and browser information
• Login timestamps and activity logs
• Communication records

How We Use Your Information

Your information helps us provide and improve our property management services. We use it to:
• Facilitate property listings and rentals
• Process rental payments and deposits
• Manage maintenance requests and scheduling
• Verify user identities and conduct background checks
• Generate analytics and market insights
• Communicate important updates and notifications
• Improve our platform's functionality and user experience

Data Protection and Security

We employ industry-standard security measures to protect your data, including:
• End-to-end encryption for sensitive information
• Regular security audits and vulnerability assessments
• Strict access controls and authentication protocols
• Secure data centers with redundant backups
• Compliance with global data protection regulations

Information Sharing

We may share your information with:
• Property owners and managers (for tenant information)
• Payment processors for rent transactions
• Background check services (with consent)
• Legal authorities when required by law
• Service providers who assist our operations

We never sell your personal information to third parties for marketing purposes.

Your Privacy Rights

You have the right to:
• Access your personal information
• Request corrections to your data
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format
• Lodge privacy-related complaints

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. For inactive accounts, we may retain data for up to 7 years to comply with tax and legal requirements. You can request data deletion at any time, subject to legal retention requirements.

International Data Transfers

While Rentesy primarily operates in India, we may transfer data internationally to provide our services. We ensure appropriate safeguards are in place for international data transfers, complying with applicable data protection laws and regulations.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our platform or via email. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about our Privacy Policy or how we handle your data, please contact our Privacy Team at privacy@rentesy.com or through our support channels. We are committed to addressing your concerns promptly and transparently.